Terms of Service | RankShield
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Terms of Service

RankShield — a product of Creative Integrations LLC
Effective Date: April 16, 2026  ·  Last Updated: April 19, 2026

1. Agreement to Terms

By accessing our website, submitting a form, or using RankShield services, you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy, which is incorporated by reference. If you do not agree, do not use our services.

RankShield is a product of Creative Integrations LLC ("Company," "we," "us," or "our").

2. Services Description

RankShield provides AI-powered reputation and review management services for local businesses, including but not limited to:

  • Online reputation audits
  • Automated review request campaigns
  • AI-powered review response management
  • Reputation monitoring and reporting
  • AI voice agent and SMS follow-up communications
  • Dashboard access for review tracking

3. Free Reputation Audit

By submitting the free reputation audit form, you:

  • Authorize RankShield to research your business's online presence, including review platforms (Google, Yelp, Facebook, etc.)
  • Consent, if you separately check the applicable consent boxes, to be contacted via SMS and/or AI-powered phone call to deliver and discuss your audit results
  • Understand the audit is provided at no charge and does not obligate you to purchase any services
  • Acknowledge that consent to receive SMS or phone calls is not a condition of receiving the free audit — your audit will still be delivered via email if you do not consent to SMS or voice contact

4. Paid Services and Subscriptions

Pricing: RankShield services are offered on a monthly subscription basis. Pricing plans are presented at time of purchase.

Billing: Subscriptions are billed monthly in advance. Payment is due on the subscription anniversary date.

Cancellation: You may cancel your subscription at any time. Cancellations take effect at the end of the current billing period. No partial refunds are issued for unused time.

Refunds: We offer a 30-day money-back guarantee for new subscribers. After 30 days, all sales are final.

Price Changes: We reserve the right to modify pricing with 30 days advance notice to active subscribers.

5. Client Responsibilities

You agree to:

  • Provide accurate business information
  • Respond to onboarding requests in a timely manner
  • Grant necessary access to review platforms and business profiles as requested
  • Not use our services for any unlawful purpose
  • Comply with Google, Yelp, and other platform terms of service regarding reviews

You acknowledge that:

  • Review platforms (Google, Yelp, etc.) control whether reviews are published or removed
  • RankShield cannot guarantee specific review outcomes or star ratings
  • Results vary based on business type, location, and existing reputation

6. SMS, Voice, and Email Communications — Consent & Terms

6.1 SMS Program

RankShield operates an SMS program ("RankShield Reputation Audit & Service SMS Program") for the delivery of reputation audits, account and service communications, and — where separately authorized — marketing messages. Full program details, message types, frequency, opt-out keywords (STOP, UNSUBSCRIBE, CANCEL, END, QUIT), HELP instructions, and the mobile information no-sharing clause are set forth in our Privacy Policy, Sections 4 and 5, which are incorporated by reference.

6.2 Consent

By providing your mobile phone number and checking the applicable consent boxes on our web form, you expressly consent to receive automated text messages and AI-powered phone calls as described in our Privacy Policy. Consent is not a condition of purchase or of receiving any free service.

6.3 Opt-Out

You may opt out of SMS at any time by replying STOP · UNSUBSCRIBE · CANCEL · END · QUIT. For HELP, reply HELP or email [email protected]. Message frequency varies. Message and data rates from your mobile carrier may apply.

6.4 Age Requirement

You must be at least eighteen (18) years of age to opt in to our SMS program and to use RankShield services.

6.5 Mobile Information Sharing

Your mobile phone number, SMS opt-in data, and message content will not be shared with any third parties or affiliates for marketing purposes, as detailed in Section 5 of our Privacy Policy.

7. Intellectual Property

All content, branding, workflows, and materials provided by RankShield remain the exclusive property of Creative Integrations LLC. You may not copy, distribute, or reproduce any RankShield materials without written permission.

8. Disclaimer of Warranties

RankShield services are provided "as is" without warranty of any kind. We do not guarantee:

  • Specific increases in reviews or star ratings
  • Removal of negative reviews
  • Specific search ranking improvements
  • Uninterrupted or error-free service
  • Delivery of SMS messages (mobile carriers are not liable for delayed or undelivered messages, and neither is RankShield)

9. Limitation of Liability

To the maximum extent permitted by law, Creative Integrations LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of RankShield services. Our total liability shall not exceed the amount paid by you in the 30 days preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless Creative Integrations LLC, its officers, employees, and agents from any claims, damages, or expenses arising from your use of our services or violation of these Terms.

11. Termination

We reserve the right to suspend or terminate your access to RankShield services at any time for violation of these Terms, fraudulent activity, or at our sole discretion with reasonable notice.

12. Governing Law

These Terms shall be governed by the laws of the State of Texas, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Dallas County, Texas.

13. Regulatory Compliance

These Terms and our SMS practices are designed to comply with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, CTIA Messaging Principles and Best Practices, A2P 10DLC Campaign Registry (TCR) requirements (including Verizon, T-Mobile, and AT&T carrier approval criteria), and applicable U.S. state privacy laws.

14. Changes to Terms

We may update these Terms at any time. Continued use of our services after changes constitutes acceptance of the updated Terms. We will notify active subscribers of material changes via email.

15. Contact Us

RankShield / Creative Integrations LLC
Email: [email protected]
Website: rankshield.ai
Privacy Policy: go.rankshield.ai/privacy-policy


Questions about these Terms? Email us at [email protected]